HUB Lead Americas

This role will operationally lead the IC Separation in America ensuring legal compliance, timings and process are rigorously accomplished. 

KEY RESPONSIBILITIES:

• Strategic Leadership: Define and execute the LATAM HR Core strategy in alignment with global priorities and local business needs. Act as the key point of contact for senior stakeholders on all matters related to core HR operations.

• Operational Excellence: Ensure seamless execution of core processes (Hire, Exit, Moves) with a focus on automation, compliance, and service-level adherence. Drive standardization and optimization across countries.

• Team Leadership: Lead, coach, and develop the LATAM Core team to deliver high performance and foster a culture of continuous improvement and accountability.

• Stakeholder Engagement: Build strong partnerships with HRBPs, Legal, Payroll, and Global teams to manage volumes, capacity planning, and new demands without compromising service quality.

• Project Ownership: lead regional and global HR CI initiatives. Ensure timely implementation and change management.

• Governance & Compliance: Oversee the validation of data and documentation in accordance with country-specific legal requirements, SOPs, and SLAs. Maintain 100% compliance in process documentation and training materials.

• Data & Insights: Leverage analytics to identify trends, risks, and opportunities. Collaborate with the Data Lead to develop HUB calendars and reporting frameworks that support decision-making.

• Responsible for Workday set up and integration with Payroll vendors. 

• Responsible the E2E benefits process, starting with the billing process to the vendor through to the delivery of the benefit to the employee. 

WHAT YOU NEED TO SUCCEED: 

• Stakeholder management

• Data privacy & governance

• Data Structure

• Data Analytics

• Data quality

• Customer Experience

• Digital Tech Awareness: Workday, Service Now, Power Bi, Adobe sign

SKILLS:

• Excellent written communication skills, with the ability to provide clear and concise information real-time.

• Strong problem-solving abilities and a customer-centric mindset.

• Proficiency in using live chat/ case management platforms and HR information systems (Workday and Service now would be advantageous)

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Commitment to quality and adherence to defined SLA 

• Team player with the ability to collaborate effectively across various hubs/locations.

• Ability to navigate new technologies

EXPERIENCES & QUALIFICATIONS: 

• ​​Minimum 4 years of experience in HR operations or HR shared services, with at least 2 years in a leadership role

• ​Strong understanding of Workday and payroll processes

• ​Experience managing cross-country operations in Americas countries (US, CA, MX, BR, EC)

• ​Proficiency in English; Spanish and/or Portuguese is a plus

• ​Familiarity with Adobe and digital documentation tools

• ​Manage the employee transfer to the new company including: document generation (contracts/ company change documents / exit documents), mass data migration into Workday system, benefits, etc.​

LEADERSHIP:  

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

WHAT YOU CAN EXPECT:

• A unique mix of global scale & start-up spirit—€8.3bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high growth Ice Cream company from the ground up. ​

• Career without limits—42 markets, international opportunities, and fast-tracked growth. ​

• A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact.​

• A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.

ADDITIONAL INFORMATION

As publicly announced, Unilever will separate its Ice Cream businesswhich is expected by the end of 2025. This role will transfer to the new Ice Cream company. 

Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.  

For the recruitment of this position, we would like to emphasize that local conditions apply to the position