Supply Chain Operations Manager

This role leads the market mitigation capability, driving operational excellence in risk management and resolution of short-term service threats. You will manage a team of Mitigation Coordinators and take ownership of critical mitigation cases across categories. You act as the market lead for AATP (new tool for automatized reservations & prioritizations) and waste governance and play a key role in driving adoption of digital tools and best practices.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Operational Mitigation Management

• Lead critical risk assessments and service gap mitigation for high-priority SKUs/customers.
• Coordinate with Demand Planner, Supply Planners, Trade Marketing and Sales to make E2E trade-off decisions.
• Ensure market adherence to stock allocation principles and AATP governance.
• Steer waste prevention actions and monitor execution of agreed mitigations.
• Actively drive mitigation decisions into systems governance routines.

Capability & Team Leadership

• Own and lead change management initiatives to ensure successful adoption of digital tools and mitigation processes across the market
• Lead, coach and develop a team of Mitigation Coordinators.
• Set priorities and ensure timely and effective mitigation execution.
• Build team capability in tools (Kinaxis, AATP, POM) and S&OP ways of working.
• Support upskilling of planning community on mitigation logic, tools, and escalation flows and participate in relevant upcoming projects

Digital Enablement & Process Ownership

• Act as market lead for AATP configuration, business rule changes, and testing.
• Champion continuous improvement of service risk management and automation.
• Collaborate with global and regional teams on tool upgrades and data quality initiatives.
• Represent CZ/SK in feedback loops related to Guardrails and mitigation efficiency KPIs.

What You’ll Need to Succeed

• Minimum of 3-4 years’ experience as a Supply Chain Specialist in multinational environment
• People leadership experience – ability to set priorities, coach others, and manage performance
• Experience in supply & demand planning or logistics – preferably in complex, multi-stakeholder setups
• Experience with key planning tools (Kinaxis, AATP, Rough Reconciliation, POM)
• Strong communication skills and stakeholder influence ability across functions and seniority levels
• Change leadership mindset – capable of training, embedding, and scaling new ways of working
• Data-savvy and comfortable navigating complex operational scenarios
• Resilient, self-driven, with ability to prioritize and act in high-pressure situations
• Fluent English (spoken/written)

What we offer:

• 30 days of vacation

• Performance based annual bonus

• Various benefit package (Multisport card, pension, life insurance, shares program, fruits & vegetable at the office and much more)

• Laptop, mobile phone

• Home office (flexibility to work from home or office)

• Opportunity to buy Unilever products at discounted price in the employee online shop

• Real learning opportunity in a multinational environment; open and friendly company culture

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.