CTI Assistant Manager

JOB TITLE: CTI Assistant Manager - Fragrance Capability 

JOB LOCATION: Mumbai, India 

DEPARTMENT: Fragrance Capability 

REPORTING TO: Fragrance Capability Technical Project Leader 

WANT TO CHANGE THE WORLD?

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Omo, Dove, Knorr, Domestos, Hellmann’s, Wall’s, Ben & Jerry’s, Marmite, Magnum and Lynx. We want to move towards a connected world where everyone can live well and within the natural limits of the planet. That’s why our purpose is “to make sustainable living commonplace”. 

As one of the world’s largest users of Fragrances, we recognise that creating exceptional fragrances is at the heart of delivering extraordinary consumer experiences and driving world-leading products. Superior fragrances play a critical role in the delivery of unmissable superiority for Unilever. To support this, we have embarked on a fragrance transformation journey with expert fragrance teams, designing and formulating affordable winning fragrances for our Personal Care, Beauty & Wellbeing and Home Care Business Groups. 

MAIN JOB PURPOSE:

• This role will focus on leading the fragrance consumer testing programme within the Fragrance Capability team, supporting fragrance creation and development for HC, B&W and PC in India. We are looking for someone to independently lead studies and maximise our data to unlock fragrance insights.  

• Consumer Technical Insights (CTI) creates deep consumer understanding to guide the development of superior products, fragrances and experiences. We are looking for someone with a natural curiosity and desire to interrogate and connect data to help us translate what consumers want into technical action standards that our Research and Development teams can deliver against. 

• The responsibilities will include coordination of technical and consumer testing, which will require interaction with fragrance experts, multiple category R&D teams and test agencies. There will be an emphasis on developing and adopting best practise data capture and data management, including collating different data sources to create impactful visuals that can help teams generate insight from underlying data.   

• We are seeking a candidate with project management and consumer testing experience and a passion for creativity and insights. Team working, strong organisation and communication skills are essential as the role will involve interfacing across multiple business teams and roles.   
  

OVERVIEW:

• Today Unilever is the world’s largest consumer of fragrance oils in brands like Axe, Lux and Persil. We work with the best Perfumers and Fragrance Houses from around the world to develop fragrances that delight consumers, across 170 countries.  

• Our scale in fragrance brings a unique opportunity to lead the industry in new more efficient ways of working that in turn will unlock unprecedented savings and deliver to our Clean Futures and Positive Beauty strategies.

• You will work with a multifunctional team of experts from Procurement, R&D, Supply Chain, Marketing & Finance, tasked to deliver superior, sustainable and affordable fragrances across the Unilever portfolio.

• The Unilever fragrance portfolio is complex and improvements to the end-to-end fragrance data management tools, and testing, are underway. This provides the individual an opportunity to be part of a growing team and help shape the Unilever fragrance consumer testing programme. 

KEY TASKS AND ACCOUNTABILITIES:

• Lead the planning, co-ordination and execution of consumer testing (qualitative, quantitative, and technical testing) on fragrances, including defining objectives, designing methodologies, selecting vendors, leveraging internal capabilities, managing timelines, and ensuring quality and compliance.  

• Work cross-functionally with the Consumer Technical Insights teams and Evaluators and Perfumers to coordinate and align consumer testing and insights activities and deliverables.  

• Analyze and interpret consumer testing and insights data and results and provide clear and concise reports and dashboards, making data driven recommendations to support the development of superior fragrances. 

• Strong understanding of data fundamentals to facilitate working with data to clean, transform and structure as required to enable visualisation and statistical analysis. 

• Support the data and digital transformation of consumer data by working with internal and external partners to identify, develop and implement processes and tools for ongoing continuous improvement.  

• Work as part of a cross-functional team and as the advocate of the consumer, support the team through translating research questions into robust CTI testing. 

• Build strong and collaborative relationships with both internal and external partners, professionally managing external relationships. 

• Keep up to date with new methodologies and techniques in consumer and sensory research leading the implementation of these; developing new capability, where appropriate, ensuring best practice is applied.  

• Oversee data governance, ensure all research is managed with the upmost ethical standards, including ensuring consumer personal & sensitive personal data is always protected. 

KEY REQUIREMENTS:

• Bachelor’s Degree in Science, Psychology, Market Research, Statistics, or relevant experience in a consumer research role. 

Experience in some or all the following: 

• Experience of working in an FMCG company, or fragrance industry would be advantageous. 

• Managing complex consumer research programmes  

• Ability to work autonomously and as part of a cross-functional team.  

• Ability to work flexibly and adapt to changes effectively. 

• Strong interest or knowledge of qualitative and quantitative research methods. 

• Experience of working with research agencies to brief and commission testing. 

• Developed data management - ability to connect difference sources of data, recognising insights and communicate them effectively to different teams. 

• An interest in, or experience/ knowledge of statistics and statistical software such as Compusense, JMP or SAS is desirable. 

• Good interpersonal, communication, and presentation skills, and ability to work and collaborate across different levels, functions, and cultures.  

• Detail-oriented, organized, and proactive, and able to work independently and as part of a team.  

• Flexible and adaptable to changing business needs and priorities, and willing to travel as needed.  

STANDARDS OF LEADERSHIP/ COMPETENCIES:

Required / desirable Standards of Leadership: 

• Consumer Love 

• Agility 

• Passion for High Performance 

• Agility 

• Talent Catalyst  
  

Our commitment to Equality, Diversity & Inclusion 

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.