Ice Cream Philippines Customer Experience and Logistics Manager

Role Title: Ice Cream Philippines Customer Experience and Logistics Manager

Location: Mangahan, Pasig

Job Summary:  Overseeing national operations including logistics, warehouse, transportation, and customer service

Scope of Responsibility:

• Overall management of 3PL partners:
• Develop and steer Logistics strategies and process standards to comply with both the global SC strategy and customer-specific requirements.
• Develop and steer the global, regional, and local annual targets for logistics costs & logistics related investment budgets and initiatives
• Steers the development & implementation of trade logistics
• Define & develop logistics network to ensure optimal cost & customer service in every step of the order cycle and help improve operational efficiency
• Seamless customer orders processing
• Develop diamond model strategy on service improvement
• Customer complaints management and solutions
• Warehouse productivity optimization: Inbound, Outbound, Inventory Control, Warehouse capacity planning and Transport capacity planning
• Efficient reverse logistics process
• Identify other areas for improvement in the logistics process and implement solutions accordingly 
• Collaborate with other departments, such as IP, Production, QA, CD and Marketing to ensure seamless coordination and alignment. 
• Co-lead logistics safety and security programs
• Maintain good team leadership by managing and developing key talents from CX&L as part of succession planning

Experience and Qualifications:

• Bachelor’s  degree in Supply Chain, Engineering, or Business/Management with minimum 5 years experience in Warehouse Management, Customer Experience and Logistics
• Experience in leading complex operations
• Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
• Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions
• Experience in landing and leading process transformations
• Able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results (i.e. deliver structural changes).
• Able to leverage partners (hub, cross-functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive advantage.
• Strong Business/financial acumen – understands and is able to manage tradeoffs across end to end process to maximize value for the business. Is able to engage well at all levels in the organization. 
• Excellent people management and relationship skills with communication and collaboration skills – able to lead a team, collaborate effectively with peers and stakeholders

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.