Assistant Key Account Manager

Assistant Key Account Manager at Unilever Food Solutions, Miri & Brunei
Function: Customer Development (CD)
Reports to: Distributor Account Manager, Sarawak & Brunei
Scope: Local (Miri, with cross-border responsibility for Brunei)
Location: Based in Miri, Sarawak (office at distributor’s premises); agile/hybrid work arrangement

JOB PURPOSE

This role exists to drive commercial success and market expansion for Unilever Food Solutions in Miri and Brunei. As a key member of the Customer Development team, you will champion growth across both Push (Retail) and Pull (Food Service/Operator) channels, building strong partnerships with top accounts and distributor teams. You’ll be empowered to deliver results that matter—growing our brands, strengthening customer relationships, and supporting Unilever’s purpose-led, inclusive culture.

KEY RESPONSIBILITIES

• Manage and grow top accounts in both Push (Retail) and Pull (Food Service/Operator) channels across Miri and Brunei

• Drive commercial success by increasing outlets, listings, reach, and penetration in assigned markets

• Achieve monthly and quarterly sellout targets by Net Invoice Value (NIV) and volume (cases)

• Develop and execute joint business plans with key customers and distributor partners

• Coordinate menu ideation, new product introductions, promotions, loyalty programs, and regional tactical plans

• Provide accurate and timely sellout forecasts; analyze data and market trends using Excel, Power BI, and other tools

• Indirectly manage and coach distributor sales representatives, including route planning and performance tracking

• Identify and capitalize on new market opportunities to increase market share

• Ensure strong application of Push and Pull fundamentals in all activities

• Champion Unilever’s winning culture: care deeply, focus on what counts, stay three steps ahead, and deliver with excellence

REQUIRED QUALIFICATIONS

• Bachelor’s degree in any field

• Minimum 3–5 years’ experience in FMCG or food service industry, with proven track record in account management and distributor team leadership

• Strong analytical and data interpretation skills; proficient in Excel, Power BI, and business presentation tools

• Excellent communication skills in English; ability to communicate in Mandarin and/ or Malay would be a bonus

• Valid passport, driver’s license, and own transport; willingness to travel (30–50% travel required, including cross-border trips to Brunei and business meetings in other locations)

PREFERRED QUALIFICATIONS

• Experience in both Push (Retail) and Pull (Food Service/Operator) channels

• Culinary knowledge or experience in food solutions industry

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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