Ice Cream HR Business Partner, Supply Chain NA

ABOUT THE MAGNUM ICE CREAM COMPANY:

Are you ready to take your HR career to the next level? Join us in supporting a vibrant, cross-functional team of Ice Cream enthusiasts through an exciting business transformation. As the Supply Chain HR Associate Director's right-hand person, you'll play a crucial role in ensuring effective business partnering, streamlining HR processes, maintainingaccurate employee data, and fostering a fun and innovative culture. 

In the US, we have multiple sites, and this role will specifically support our Ice Cream Supply Chain colleagues across the US and Canada. You'll be part of a dynamic team providing HR support across North America, helping to unlock the full growth potential of our Ice Cream division as a standalone entity by November 2025. 

JOB PURPOSE:

As Assistant HRBP, you are the liaison between our Line Managers and our third-party HR support, acting as the first point of contact for all employee relations and general HR inquiries for Supply Chain, NA Ice Cream. You will support our employees as the subject matter expert in key HR processes, oversee the execution of HR transactions and provide value added analysis and reporting. It is critical to maintain a balance between providing customer service/advocacy for employees and administering company policies and effectively manage conflict and communication while creating an inclusive work environment.We are looking for a self-starter, a strategic problem solver, an opportunity seeker and someone who leans into collaboration!

KEY RESPONSIBILIES:

• Act as the first point of contact for employee relations inquiries, determining proper channel for resolution, interpreting policy, and advocating for employees, primarily non-factory Supply Chain.

• Creating a Great Employee Experience: Supporting the Ice Cream division's transition to a standalone entity and office relocation if needed. 

• Problem Solving: Using policies, expertise, knowledge of laws and systems, social skills, and common sense to find the right approach for specific questions. 

• Building Relationships: Getting to know employees and ensuring they know you, which allows you to address ad-hoc requests and issues early on.

• Seek continuous improvements in HR policies and evaluate current processes for increased efficiencies.

• Coach and counsel employees, front line leaders and managers on employee relation matters.

• Lead and provide direction to managers regarding Performance Management Process (PMP)

• Own delivery and administration of all HR transactions not provided by a third party.

• Liaise with Expertise teams to manage employee concerns while adhering to policy and federal/state laws.

• Conduct investigations including write-ups, legal conversations, and coaching

• Act as Subject Matter Expert (SME) for all key HR Tools, systems and processes

• Ability to analyze data to make key decisions to drive performance

• Demonstrate awareness of, utilize, and keep up to date on available Unilever resources to deliver business objectives

• Demonstrate the ability to design, implement/execute, and measure the impact of organizational interventions

• Maintain, coordinate, monitor and report HR trends and issues within scope of work

• Managing Transactions: Handling a variety of employee transactions end-to-end and leveraging a network of experts to provide the right solution each time. 

SKILLS AND EXPERIENCES QUALIFICATIONS:

• Previous HR Generalist experience at a CPG and/or Global Organization

• Bachelor’s Degree, preferably in Human Resources, or related field with 3-5 years of HR operations with a demonstrated ability to maintain strict confidentiality with employee information

• Experience navigating and using an HRIS system, such as Workday

• Natural curiosity and grit – love a challenge and will not give up when things get hard

• Strong communication skills, both verbal and written, with the ability to influence others

• Strong interpersonal skills with the ability to interact with all levels of the organization

• Ability to manage and prioritize projects and day to day activities

• Comfortable with ambiguity and non-stop problem solving, building, and actioning

• Ability to work independently, taking ownership to positively influence the end result despite differing goals and priorities.

• Ability to flex schedule as needed to accomplishactivities as necessary.

KEY INTERFACES

· Ice Cream US/Canada Leadership Team 

· Ice Cream Line Managers and Employees 

· Ice Cream HR Team 

· Extended HR Network 

· People Operations – People Partners, TLO, Data Hub. 

· Expertise teams (e.g. Reward, Employee Relations/Legal, Benefits, Payroll, Global Mobility) 

LEADERSHIP:

Critical SOL (Standards of Leadership) Behaviors: 

• PERSONAL MASTERY: You set high standards for yourself themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others. 

• PASSION FOR HIGH PERFORMANCE: You motivate people to deliver results at speed and takes personal responsibility and accountability for execution and results.