WTS Site Supervisor

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you passionate about developing digital transformation initiatives in a factory environment then this role is just f!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

 The scope of the DPC Workplace Services Supervisor covers factory and BC employees .The role will be responsible for leading the Workplace Services transformation and be accountable for the day to day delivery of Workplace Services in line with established service levels and service line strategy. The services scope of this role includes primarily Facilities Management (both soft and technical services). The services scope will also include some activities across the other Workplace Services areas (Real Estate, Travel and Agile Working).

• The role reports to DPC Factory Manager.

This role has the following key responsibilities:

• Be accountable for day-to-day service delivery in line with established service levels, whether provided by a third party or in house by Unilever
• Manage performance of on-site facility management vendors
• Manage space planning for the office environment.
• Develop, plan, and oversee facility capital improvement work.
• Plans and coordinates office space. Develops and recommends long range plans to meet future office space needs. Formulates, recommends, and ensures compliance with approved standards and policies relating to office space, furnishings, and equipment.
• Building/Office inspection (i.e., air quality, lighting).
• Manages cafeteria and Activities include budgeting and ensuring it is meeting the needs of the employees located in facility.
• Utility Bill Management
• Co-ordinates and assists in the maintenance and repairs of office equipment (good working knowledge of all office equipment)
• Leveraging cost-effective, best practice, global solutions across Unilever to meet users’ needs.
• Making continuous improvement in both cost and service an integral part of our way of working.
• Developing win-win relationships with selected providers to meet our current and future requirements. Identify opportunities to improve understanding of the business requirements and adoption of the services and work with key stakeholders and clients to develop and implement plans to address these opportunities
• Manage building projects like refurbishments, re-contracting, dilapidations and office moves.
• Build and maintain positive working relationships with service providers and other key stakeholders
• Drive relevant sustainability agenda in the Facility in site.
• Resolve performance and quality issues, escalating to regional lead where required, ensuring timely resolution
• Deliver harmonisation and continuous improvement projects aimed at improving cost and service
• Identify trends and actions to address where appropriate
• Identify opportunities to improve understanding of the business requirements and adoption of the services  and work with key stakeholders and clients to develop and implement plans to address these opportunities
• Ensure timely and accurate performance reporting
• Suggest changes and improvements to metrics SLA’s, KPI’s, etc.
• Facilitate regular performance reviews with service providers and/or insourced operations teams with geography leadership teams, holding both the supplier(s) and the client accountable for their part in successful delivery.
• Support and facilitate the Joines, movers, Leavers entailments.
• Manage Stuff Transportation and company fleet.
• Manage factory accommodation.
• Manage Travel and events              
• Generate cost saving.       
• Manage the relationship between NAVAN, travel manager and Unilever.             
• Efficient communication strategy.  
• Standardisation of WPS process and procedures.       
• Enhance the compliance with travel polices.
• Align with global travel programme.            
• Make sure suppliers paid on time. 
• End-to-end event management and logistics.            
• drive Wellbeing Agenda.  
• Strengthen relationship with our preferred suppliers those who supply visa, transportation, accommodations and ticket.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

Diploma or above in Computer Science/Mechatronics or a similar field with 0-2 years of experience in the Software Development/Manufacturing/Automation field.

Skills

• Service delivery
• Demonstrated Project management and change management skills
• Leadership capability to create and lead a complex transformation
• Communications

Experience Required

• The ideal candidate will have a background in Service Operations (+2 years experience), preferably in an Integrated Facilities Management capacity.
• This person will have experience or knowledge about best practices, contracting methods, SLAs, KPIs, etc.
  • Experience in Corp Real Estate and/or relevant experiences in supporting HRS, Workplaces, Finance, IT and other critical service delivery operations
  • Experience in management of third party service providers
  • Experience in managing insourced operations teams
  • Experience in engaging key senior level stakeholders along with proven ability to influence and manage relationships with those stakeholders.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Key Interfaces

• Workplace Services Manager/ Workplace Assistance Manager / Factory Manager
• Employee Experiences Team and SC Team
• Other service operations in UniOps and cross-functional teams (IT, SHE…)
• Key clients within each Geography (Directors/Managers: MD/ HR/Finance, Functional Leaders – Supply Chain/R&D)
• Key 3rd party providers

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.