GGH - Project Delivery Manager

GGH - Project Delivery Manager

Function: Global Customer Hubs  

Job Location:  Aguascalientes / CDMX  

Scope: this position will be supporting Latin America Countries to deliver projects in the Customer Operations service line. . 

Terms & Conditions: full time position  

Job Purpose: 

Deliver value across all CO Hub (iOps) by driving future transformation of the Latam Hub in collaboration with our Partners and Product Owners. This role is responsible of connecting with in-country operational teams to drive the adoption, execution and continuous transformation of GCH Hub capabilities/enablers/scope of work.​ 

Key Accountabilities of the role include: 

Own the execution and adoption of the GCH capabilities and enablers across the pillars within markets​ 

Sequence and execute transformation initiatives with countries/BUs as governed by CO Product Owners 

Drive continuous improvement agenda with our Partners​ 

Key Responsibilities: 

Owns prioritization of capability adoption of capabilities & transformation roadmap across pillars within the geographies on behalf of global CO Product Owners and in coordination with IT, Performance Delivery Lead, and Country CO team​s 

Address adoption issues and outside system work-arounds​ 

Work with global Product, and IT teams for any exception/change requirements​ 

Benchmark usage and effectiveness relative to other sites / markets​ 

Drives process-based / capability-based governance and benchmarking within geography​ 

Ensure assets are maximized before any small tech or auxiliary automations are developed to support operations​ 

Coordinates project team for BC validation and new scope of work implementation in the hubs.    

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Owns continuous improvement agenda in collaboration with partners & country​ 

Drives governance to ensure right prioritization of initiatives across markets with the Partner “TIO” (Transformation & Innovation Office) 

Ensures CI agenda of partners is aligned to UL priorities, roadmap, framework​ 

Cross pollinate learnings / experience from within organization into our partner operations​ 

Identify Best Practices - External and Internal. Explore emerging trends and actively seek opportunities to - SIMPLIFY, ELIMINATE, CONSOLIDATE, CENTRALISE, AUTOMATE​ 

​Drive effectiveness and consistency of operating model (governance, gatekeeping, etc). 

Required Qualifications: 

Business acumen and customer centric mindset​ 

E2E function agnostic integrator (non-silo mentality)​ 

Demonstrable Agile mindset and capabilities​ 

Ability to drive change ​ 

Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery​ 

Team leadership and Project management experience​, preferably in the CO / supply chain sphere. 

Ability to work effectively in both independent and diverse multi-task team environments ​ 

Experienced in leading/working with virtual teams and driving performance across diverse mixture of cultures. ​ 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.