VMO Contract Lead - Media & Marketing

Title:VMO Contract Lead - Media & Marketing 

Location: Bangalore

Purpose

Lead the portfolio with delivery of key contract management activities working closely with MBS Procurement and Business/Product Lines.

Business Context

MBS manages spends more than €11B each year with external vendors, and the quality and value of vendor services are critical to the success of Unilever.

The Vendor Management Office (VMO) is an agile, cross-functional organisation that will transform the way that GDT and GBS manages suppliers and the value we gain from our supplier spend. The VMO will:

• Coordinate the change to a new proactive operating model, building collaboration across functions to maximize value from our supplier spend.

• Be the engine that amplifies delivery of value from a new Collaborative Procurement Model that plans supplier decisions much further ahead, across whole areas of spend rather than individual contracts, and ensures best alignment with our business strategies.

• Assure the performance and compliance of suppliers and will ensure that we have the right data to deliver ever more value year on year.

• Provide end-to-end orchestration, and governance of vendor management activities across GDT and GBS.

Objectives

Support MBS Media portfolio in effective contract management.

Robust obligation and commercial management

Key Accountabilities

Commercial Management

• Manage fee collection, tracking, and reporting across markets, ensuring compliance with annual fee caps.

• Maintain and update masterfiles and reporting systems with accurate fee and cap data.

• Monitor Out-of-Scope (OOS) projects to ensure profitability and adherence to protocol rates.

• Provide Gain Share estimates and finalize agreed figures.

Obligation Management

• Oversee AVB tracking and reporting, ensuring contractual payments are received on time.

• Monitor audit dashboards for data accuracy, FX rates, and contract compliance.

• Support local markets with fee calculations and develop tools to ensure accuracy.

Agency Performance & Evaluation

• Design and implement agency evaluation surveys to measure service quality.

• Analyze results to track KPIs and provide insights for performance improvement.

• Validate and align agency Gain Share calculations, ensuring accuracy in spends, scores, and FX rates.

• Communicate final Gain Share figures to markets and coordinate payment execution.

Reporting & Stakeholder Engagement

• Deliver timely, accurate financial and performance reports to stakeholders.

• Act as liaison between markets, agencies, and auditors to ensure alignment on obligations and outcomes.

• Provide commercial insights and recommendations to optimize financial performance

About You

A results-driven, business focused leader with a passion for working strategically and collaboratively

At least 10 years’ experience in supplier management in a global organisation, with a strong track record of delivering programs of strategic change.

Proven leadership across a complex stakeholder landscape, with a demonstrated ability to drive improvement in maturity over time.

Deep understanding of contract management

Experience in effectively leading and developing specialist teams.

A strong team player, with the ability to grow effective relationships across a complex organisation.

Excellent communication skills (verbal and written) for interaction with C-level executives.

Attention to detail, supported by sound financial and analytical understanding.

Knowledge of FMCG and Supply Chain processes an advantage.

Behaviours

• Care Deeply - Has emotional intelligence to challenge with positive tension, yet openness to take feedback, and drive performance with care.  This role is exposed to tremendous and varying pressure as it links directly to human behavioural change, the incumbent has an emotional intelligence and toughness and creates an atmosphere of psychological safety for the challenges to be addresses in a mature and factual way

• Focus on What Counts – Generates intensity and focus to motivate people to deliver fewer, bigger things to conclusion with speed and agility. Prioritize ruthlessly, say ‘No’ as often as ;yes’, own outcomes from the ITIB, without diluting support, be able to triage new asks . Ensure Programme Leads speak with same voice and are empowered to make choices

• Stay Three Steps Ahead – Think Big, simplify and commit to making it happen and leading, shaping and disruptive thinking

• Deliver with Excellence – Takes personal responsibility and accountability for developing breakthrough solutions and pride in execution

Interfaces

This role reports into VMO Head, with dotted line to MBS Media head

Business teams

Global Procurement

Supplier Operations

Finance

Legal

Data and Analytics functions

Required

Preferred

Bachelor’s Degree

Masters or Advanced Business Degree

Our commitment to Equality, Diversity & Inclusion 

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."